Where a deposit is required to hold an appointment slot or reserve materials, that deposit is fully refundable if you cancel more than 72 hours before your scheduled appointment.
Cancellations made within 72 hours of a scheduled appointment may be subject to a cancellation fee of up to 25% of the deposit, to cover reserved bay time and pre-ordered materials. We'll always tell you the exact fee, if any, before charging it.
You may reschedule an appointment at no charge with at least 24 hours' notice, subject to availability. Same-day reschedule requests are accommodated where possible but are not guaranteed.
If a vehicle is not brought in for a confirmed appointment with no notice given, the deposit is forfeited to cover reserved bay time and materials.
Once installation has started, materials cut or applied to your vehicle cannot be "returned," so refunds after work has begun are assessed case-by-case based on how much of the job was completed and whether the issue was a workmanship error on our part.
If you're not satisfied with the quality of completed work, contact us within 7 days of pickup. We will inspect the vehicle and, where a workmanship error is confirmed, correct it at no additional charge or issue a partial/full refund at our discretion.
Custom-cut or special-order materials ordered specifically for your vehicle (e.g., a rare colour-shift film) may be non-refundable once ordered, even if your appointment is cancelled — we'll always flag this at quote stage before you approve it.
Approved refunds are returned to the original payment method within 5–10 business days.
For any cancellation, rescheduling, or refund request, contact us at info@bigboywraps.ca or 249-977-0601 — a real person reviews every request.